Refund Policy

1. General Rule

We review refund requests in good faith. Because CNBizAPI provides immediate digital access and usage-based credits, refunds are handled based on whether the purchased credits were materially consumed and whether the order was affected by a technical or billing issue.

2. Refunds Typically Approved

• Duplicate charges or duplicate completed orders.
• Orders charged successfully but not credited to the customer account.
• Unused or substantially unused credit-pack purchases requested within 7 calendar days of purchase.
• Material technical failure that prevents the purchased product from being delivered as described.

3. Refunds Typically Not Approved

• Credits already materially consumed through successful billable queries.
• Change of mind after extensive usage of purchased credits.
• Requests based only on dissatisfaction with a specific company record when the service functioned as designed.
• Enterprise or custom-contract purchases governed by a separate signed commercial agreement.

4. How to Request a Refund

Email contact@cnbizapi.com with your account email, order ID, and a short explanation of the issue. We aim to review standard requests within 3 business days.

5. Chargebacks

If you believe a charge is unauthorized, please contact us first so we can investigate quickly. Fraudulent or abusive chargebacks may result in account suspension.